Iberia - The World’s Worst Airline.™
In a contest for world’s worst airline there can’t be much worse than Spains flagship carrier Iberia. At the weekend we went to book our return flight home from Buenos Aires to Frankfurt on our open ticket. Having been told by STA that we should give Iberia 3 weeks to get a seat we thought that would be loads of time if we wanted to return early March. Unfortunately Iberia told us that the earliest we can get back is April 18th!
I got on the phone to complain but it seems Iberia are content to hide behind their contract and bad English. Showing a complete lack of understanding they blamed me for not reading the Terms and Conditions we never received and also for not forking out for a more expensive ticket! I honestly couldn’t believe it - in these seemingly abnormal circumstances of 12 week waiting lists they completely refused to go the extra mile and try to accomodate us. I think I have annoyed them so much now that they won’t talk to us anymore. Our only hope is to get STA Travel to help us since they are the ones who gave us the bad advice originally after the same problem happened last year.
UPDATE: Marianne got in a verbal tussle with the Manager at STA Würzburg this morning but to no avail - apparently Iberia give travel agents the same shit shit as customers (in fact STA claim of all the airlines they work with Iberia are the worst.) ANYway, just as we were about to give up we got a call that some people cancelled their seats on the 13th and we got in! So the waiting lists worked and we’re going home in March but Iberia are still shite and STA are stupid for working with them.
February 5th, 2007 at 12:20 am
ciaran,
try and find the flights yourself as usually other people dont give a fekk about your flights.
sta are a fekking disaster, fekking useless bit like putting a cat in the over and expecting a biscuit
good luck, trawl the internet and find a flight and then get the fekking tools to change it to that one,
bunch of fekking goats them flight people, fekking being all nice till it comed to changing then who the fekk are you? gooddamn trains, hey you like trains?
huh huh…..
good luck,
looks fekking class have fun and beware the ides of march, i forgeot to tell you about them..
senor franzalez
February 5th, 2007 at 11:18 am
Yeah, those ides cornered me last weekend and beat my balls in. I tried to tell them it was February, but they wouldn’t listen.
February 5th, 2007 at 2:47 pm
Sorry to hear about your problem with Iberia. However, due to the Air Madrid crisis probably there are not many seats available on their airplanes.
Regards.
February 5th, 2007 at 3:46 pm
Hi dan, yeah thats what I thought at first too but our travel agent STA told us that a similar problem happened last year - so it would seem that STA mis-informed us when they rold us to give 3 weeks notice. It would also seem that Iberia dont have the capacity or ability to deal with high volumes of travellers.
February 5th, 2007 at 7:38 pm
Now hold on there Franz, what if you’re making biscuits from cats? In that case, I think you’d expect to get biscuits, albeit rather cat-like, if you put a cat in the oven.
February 5th, 2007 at 7:42 pm
Or did you mean expecting a biscuit AS A REWARD if you put a cat in the oven? Rightly so, if you put a cat in the oven, your mammy wouldn’t give you a biscuit. She’d most likely give you a slap. Please respond, I need closure.
February 6th, 2007 at 10:28 pm
SWEET!
Drinks over Easter then? Im back for a good while then, you can regale us all with stories of battering a mongoose with a turkey, or another possible story, who knows.
February 7th, 2007 at 11:14 am
We can have cat biscuits with our drinks.
February 12th, 2007 at 4:29 am
“Drinks over Easter then?”
and yes we can have cat biscuits.
indeed - ill be in Germany when i get back but ill be back home about a week later. gonna miss St Paddies
nos vamos amigos
February 27th, 2007 at 12:16 am
hey mary!
herzlichen glückwunsch zum geburtstag du süße maus…
hoffe du verbringst ne super zeit…lass mal was von dir hören…
liebe grüße von phil und mir!!!!
love,
tiana
grüße auch an deinen süßen:)
March 2nd, 2007 at 11:30 pm
Watch out for STA - they did the same thing to me!! I was told “no problem, just phone up a few weeks before you want to travel to change your date”. The airline laughed and said they can waitlist me for the next month, and that sta shouldn’t tell customers that date changes on cheapo student fares will be easy.
at least you got off your waitlist!